Care & Cleaning Information
At James Avery, we are dedicated to providing quality jewelry that will give you years of enjoyment. Knowing a little more about our products and how to care for them, will help to keep your jewelry looking its best.
Cleaning and Polishing your Jewelry
Polishing jewelry pieces regularly will take care of most tarnishing and cleaning problems, and help reduce the chance of skin irritation.
Our polishing cloths are designed with a treated interior cloth for cleaning and an exterior cloth for polishing.
Clean your jewelry with the inside cloth first. Moisten the cloth slightly for extremely tarnished pieces. After your jewelry is cleaned, then lightly buff it with the outer cloth to create a rich luster.
If your jewelry needs a little more attention, use the simichrome polish sparingly by applying a small amount with a clean cotton cloth. Wipe off excess polish and buff the surface to a brilliant finish using a soft cotton cloth. This polish cream works well on 14K or 18K gold, sterling silver, titanium, stainless steel, copper, and bronze metals.
Please note that these polishing materials should never be used to clean gemstones, pearls, or 24 karat gold. Avoid the use of chemical dips and only allow a professional jeweler to clean your fine jewelry.
If you have a concern about your James Avery jewelry or would simply like to have it inspected, we will be happy to provide this service free of charge. Regular inspections protect you from the loss of your jewelry due to loose mountings, damaged stones, weakened clasps, or other problems.
Avery Art Glass
Remove your Avery Art Glass jewelry during vigorous physical activity and avoid contact with chlorinated water, harsh chemicals, or perfumes. Store your jewelry separately in our soft flannel bags for added protection. Clean the art glass beads using a soft brush and a mild solution of lukewarm, soapy water. The sterling may be cleaned using our polishing cloth, or visit our retail stores for assistance.
Jewelry designs that incorporate more than one metal require gentle cleaning with a soft cloth. Lightly buff them in order to preserve the oxidation that adds so much beauty to some of these pieces. Ultrasonic cleaners and chemical dips should be avoided.
If you are reluctant to clean James Avery combination pieces, bring them to us. We can evaluate and professionally clean them for you.
Due to the natural variations of hand finished products, the degree of oxidation and resulting darkness will vary from piece to piece. Reasonable variations are to be expected and contribute to the uniqueness and hand finished quality of each piece of oxidized James Avery jewelry. Over time, normal wear or polishing can diminish or remove the level of oxidation. For a reasonable service charge, your valued piece may be re-oxidized to restore this finish.
Ultrasonic cleaners and chemical dips should be avoided. If you are reluctant to clean James Avery oxidized pieces, bring them to us. We can evaluate and professionally clean them for you.
Sometimes the backs of ear posts are hard to slip on. If you experience this problem, bring your James Avery ear posts to one of our stores. We will be happy to adjust them so that the backs will slide on easily, but be tight enough to keep your earring secure.
If you do lose an earring designed by James Avery, remember to simply take the remaining earring to one of our stores. If it is a piece in our current active line, you can purchase another pair for one half the cost of the new pair, plus the remaining earring. Diamond earrings are not covered under this policy.
The wire used on dangling earrings is lightweight in order for earrings to be put on and taken off easily. This causes the wire to be somewhat soft, so a gentle touch is necessary. To avoid stress and/or breakage, take care to bend the wire as little as possible. If one does break, it can be replaced for a small charge.
Added Security For Your Earrings
For additional wearing security, we offer a free set of “twist on” hypoallergenic clear rubber backs with every pair of James Avery ear hooks.
If you misplace your rubber earring backs or need additional sets please visit any James Avery store for complimentary replacements. Or you may order by telephone for the cost of shipping, or inclusion at no charge, in an order with other James Avery product.
As another option, sterling silver and 14K gold earring backs for ear hooks and ear posts are also available and sold separately at all James Avery retail stores; or by telephone at 1-800-283-1770.
Chains & Leather Cords
Chains should always be strong enough to support the charm or pendant worn on them. Otherwise, the chain will stretch and may eventually break. Sleeping with chains on can also cause them to weaken and break.
If your chain gets caught on something, try not to jerk away. Untangle yourself gently and use a straight pin to remove knots in the chain. Regular, professional inspections help keep chains in top condition.
The natural beauty of leather is enhanced by subtle differences in color, grain and texture. Over time leather will age and darken giving it a rich patina. Our leather jewelry will provide you with extended wear and enjoyment if you follow a few basic care and cleaning suggestions.
To keep your leather jewelry looking its best, we recommend that you remove it when swimming, bathing, or in a pool or hot tub with chlorinated water; and when using any harsh chemicals, lotions or perfumes. Remove when engaged in strenuous activities as leather may absorb perspiration. Avoid contact with liquids, chemical dips, or aerosols which could cause discoloration or damage to leather. Store your leather jewelry separately in our soft flannel bags for added protection. As leather is worn it has a natural tendency to give, and will stretch, especially if exposed to moisture. Should your leather jewelry need adjustment, visit one of our retail stores or call us at 1-800-283-1770. We will advise you of any applicable Product Care fee. Replacement leather cords are also available. Ask one of our sales associates about our selection of leather cord styles, colors, and pricing.
There are several top quality leather cleaning products available in the marketplace that will help to keep your leather in prime condition. A pendant or charm that is attached to a leather cord may be cleaned using a James Avery polishing cloth, or you may bring it to one of our retail stores for a complimentary cleaning.