Order Online, Pick-Up @ Store
You can place an order online and pick it up in your local James Avery store. This feature allows for no shipping costs and the ability to pick-up orders within 4 business hours (orders requiring soldering can take an additional 48 hours).
How it Works
Add items to your cart, from the product detail page or from the shopping cart, and select your local James Avery store. Once you select your store, we will check the inventory. If items are in stock in the store you can simply "check out". However, if items are not in stock, you can try selecting another James Avery store for pick-up or you can select a shipping option and we will ship your order. Once the store prepares the order and it is ready for pick-up, a “ready for pick-up” email will be sent to you. Pick-up from the James Avery store within 7 days with a photo ID that matches the name on the order. If someone else is picking up the order for you, they must have a photo ID and the “Ready for Pick-up” email. A signature is required.
There are three reasons an order cannot be available for pick-up in store: (1) One of the items you have selected is not in stock at the store you selected. (2) One of the items requires engraving, which must be done at our Kerrville, TX engraving shop. (3) Gift Cards are not able to be ordered on line and picked up at the store. However, you can always purchase the gift cards at the jewelry counter.
Frequently Asked Questions
Can someone else pick-up my order (friends or family)?
Yes. Simply forward your email acknowledgement or the original order confirmation email to the person picking up the item and have them bring a printed or electronic copy. He or she will be required to present the printed or electronic copy of this email to pick-up the order.
How long will you hold my order?
Your order will be held up to 7 days for pick-up at which point your order will be cancelled. At this point no further action is required on your part.
If an item is not available at my preferred location, can I select multiple stores for the same order?
No, the process for checking to see if the inventory is available only checks one unique store. However, you can simply change the pick-up store location to another store to see if all the items are available at that alternative location.
Can I split the items on my order and pick-up the ones that are available at my preferred store and have the balance of the unavailable items shipped to my home or a gift recipient?
Yes, in the shopping bag you will be able to designate which items you would like to pick-up in-store and are also able to ship to multiple addresses.
Will I be able to look at the items when I get to the store?
Yes, we will be happy to show them to you when you pick them up if you wish.
What are the store hours?
Visit www.jamesavery.com/storelocations for a complete listing of all our stores and their hours.
What if I placed an order for Order Online and pick-up in Your Store after the store was closed?
Your order will be packed and ready for pick-up the next day the store is open for business. We will send you an email as soon as it is ready.
What happens if there is a problem with my order?
If for some reason the store is unable to service your request, within 4 business hours you will receive a phone call or email from one of our Customer Service representatives informing you of the issue and how you would like to disposition your order.
How do I cancel or return my purchase?
To cancel an order placed for pick-up in store, contact our Customer Service Department for assistance at 1-800-283-1770 Monday through Friday 8 a.m. to 8 p.m. Central Time and Saturday 9 a.m. to 5 p.m.
I still have questions?
For further questions, or if you want to find out about the status of an order, please call our Customer Service Department at 1-800-283-1770, 8 a.m. to 8 p.m. Monday thought Friday, and from 9 a.m. to 5 p.m. Saturday, Central Time.