James Avery Guarantee of Satisfaction: Each piece of James Avery jewelry in our current line is guaranteed to satisfy you in every way. If for any reason, an item in our current line does not meet your full expectations, just return it in new condition with proof of purchase within 60 days for a refund, exchange, or James Avery gift card. After 60 days, or without proof of purchase, items in our current line that are in new condition are eligible for exchange or a James Avery gift card only.
For all returns, exchanges, and repairs that comply with our guarantee, we recommend you ship your merchandise using UPS, FedEx or U.S. Mail. Additional shipping charges are required to process your exchange. Please insure all items for the full retail price.