General Information

Services & Features

James Avery offers many services and product features that make shopping with us unique.

Earring Exchange Policy
If one of the earrings you buy from James Avery is lost or destroyed, and it is in our current line, you can purchase another pair from us for one-half the price of the new pair plus your remaining earring. We know that one earring alone isn't much good, and we know that accidents do happen. So if you lose an earring or one is destroyed, don't worry. We are working to make sure that every pair of earrings you buy from our current line can remain as it was intended to be - a pair.
(Note: Diamond earrings are not covered under this policy.)

Complimentary First Time Soldering of Our Charms
We are happy to solder James Avery charms for you. First time solders of our charms are complimentary. To have a James Avery charm moved or re-soldered, there is a $5.00 charge for each sterling solder and a $12.00 charge for each 14K solder. If you need several charms soldered to one item, please specify the location and spacing you would like for each of the charms.

We Offer Engraving
We offer both laser engraving in several different styles and also hand engraving. Not all styles are available on all pieces, and we will only engrave James Avery jewelry. There is a cost of $2.00 per character with a minimum of $20.00 per item for laser engraving. Hand engraving is by quotation only. Please allow three weeks for delivery of in-stock items. Contact Us

We Can Offer Many Different Sizes
Again, because we design, manufacture, sell and service our jewelry, we are able to offer many of our bracelets, chains and necklaces in extended size ranges. Be sure to ask a sales associate if the particular item you want is available in other sizes.

We Offer Gift Cards in Any Denomination
As opposed to some businesses who limit your gift card choice to certain predetermined dollar amounts, you may order one of our gift cards in any denomination you choose. Gift Card

Complimentary Gift Presentation
We will enclose the jewelry you select in a protective flannel pouch inside our signature James Avery coral gift box. And if you wish, we will add your personal message on an enclosed card. These services are complimentary, of course. At James Avery we want to make your gift giving as special --- and as easy --- as we can.

We Can Offer More in Our Product Line
James Avery is a vertically integrated company. That means we design, manufacture, sell and service most of our products. So if an item you see is only offered in one metal, say sterling silver, be sure to ask if it can be manufactured in 14K, 18K or even 14K white gold, or a combination of metals. We will be glad to give you a quote on any piece that is available in other choices.

Our Sterling Silver Contains No Nickel
Because some people are allergic to the common metal nickel, and can experience skin irritation, we use copper in place of nickel as the alloying agent in our sterling silver.