Gift Card FAQs

Q: What is a James Avery gift card?

A: The James Avery gift card is mailed to you with other items in your order. You can redeem it online or take it to any James Avery store for redemption.


Q: How do I check the balance of my James Avery gift card?

A: From the bottom of the James Avery website click on "Gift Card Balance". Enter your gift card number and pin to check your balance.


Q: Can I replace a lost or stolen gift card?

A: Lost or stolen cards are not replaceable if already redeemed.


Q: Do gift cards have an expiration date?

A: No


Q: Can I use a coupon to purchase a gift card?

A: No. Promotional coupons cannot be used toward the purchase of a James Avery gift card.


Q: Can I reload my gift card online or in a James Avery Store? 

A: You cannot reload gift cards at this time.


Q: How do I use my gift card as payment?

A: To redeem your gift card online, shop at the James Avery website and then proceed to checkout. On the payment panel of checkout enter the number in the indicated box.  To redeem at a store, just bring in your gift card and present it at time of purchase.


Q: What happens if my gift card value is not enough to cover the cost of my purchase?

A: If your order’s total is more than the value of your gift card, you will be asked to enter a credit card number for the balance of the payment. (In stores you may also use cash.)


Q: What happens if my order is less than the value of my gift card?

A: If your order is less than the value of your gift card, the balance will remain on your gift card for future purchases.