Gift Card FAQs

Gift Card FAQs

Q: What is a James Avery gift card?
A: The James Avery gift card is mailed to you with other items in your order. You can redeem it online take it to any James Avery Store store for redemption.

Q: How do I check the balance of my James Avery gift card?
A: From the bottom of the James Avery website click on "Gift Card Balance". Enter your gift card number and pin to check your balance.

Q: Can I replace a lost or stolen gift card?
A: Lost or stolen cards are not replaceable if already redeemed.

Q: Do gift cards have an expiration date?
A: No

Q: Can I use a coupon to purchase a gift card?
A: No. Promotional coupons cannot be used toward the purchase of a James Avery gift card.

Q: Can I reload my gift card online or in a James Avery Store?
A: You cannot reload gift cards at this time.

Q: How do I use my gift card as payment?
A: To redeem your gift card online, shop at and then proceed to checkout. On the payment panel of checkout enter the number in the indicated box. To redeem at a store, just bring in your gift card and present it at time of purchase.

Q: What happens if my gift card value is not enough to cover the cost of my purchase?
A: If your order’s total is more than the value of your gift card, you will be asked to enter a credit card number for the balance of the payment. (In stores you may also use cash.)

Q: What happens if my order is less than the value of my gift card?

A: If your order is less than the value of your gift card, the balance will remain on your gift card for future purchases.