Quality at a Great Price
I’ve never had an issue with breakage, and I have 6 different ones from 2-10 years old. I shower, swim, bike & weightlift without an issue. The finish never shows any effect, clasps work perfectly. If it breaks, you caught it on something so that’s why they don’t react like it’s their fault.
- So glad to hear your chains have held up for you Gayle! To help prolong the life of your jewelry, we do recommend removing it before coming into contact with water and doing strenuous tasks. We hope your chains continue to bring you joy for many years to come! - James Avery Team
Received for Mother’s Day with a personalized heart pendant. Shipped to my house in perfect condition and a timely manner.
Breaks very easily
I got this chain with a charm on it for my birthday and was in love with it. After 3 days of wearing the necklace, the chain broke, not the clasp, the actual chain. I did not notice when the chain broke and by the time the chain fell off my neck, the charm was long gone. I contacted James Avery about the chain breaking and the lost charm and they said I couldn't get either refunded and I could only try to repair the chain, which would be likely to break again in the future. I love James Avery and I was expecting more from their products and policies.
- Hi Virginia, we're sorry to hear about your chain! We will be sure to pass along your feedback. - James Avery Team
Poor quality product
Overall I had a bad experience. Long story but in a nutshell, my daughter got this chain for Christmas. She barely wore the chain over a period of about a week and it broke. I had to pay a small fee to get fixed due to purchasing early for Christmas and living a long way from closest store. If I wanted a cheap chain, I would have purchased differently. I was told that dainty chains are not for teens but I told them I Crossfit in my dainty chain and has never given me an issue. Bad experience and poor quality product.
- Hi Tiffany, we're sorry to hear you were not completely satisfied with this chain. Thank you for taking the time to give us your feedback and we will be sure to pass it along to our team. - James Avery Team
Perfect for our daughter! Pretty, dainty, and perfect with St. Teresa cross.
Do not buy this chain via the internet or phone. Only buy it from the store. I received my chain first off it wasn't in the pouch inside the box, it was just thrown on top of the pouch inside the box. Secondly, it arrived in a big knot. I've got most of the knot out after about an hour, but because of how fine the chain is, I cannot get the rest out. So, now I have to take more time out of my schedule and go into Dillards to see if they can replace it.