I really loved this necklace
I put on the necklace this morning (day 2 wearing it) and was straightening the cross. The cross broke loose from the chain. I didn’t pull hard at all!! The loop that connects the chain and cross isn’t soldered and should be. It is just pinched closed. The loop is way to small and fragile to secure the cross safely. Sadly, I am returning and doubt I’ll replace it for fear it will happen again and I lose the cross. I really loved loved this piece and truly disappointed.
- Hi Carol, we're sorry to hear this! Please take the necklace to your local James Avery store so we can see how we might be able to fix it. - James Avery Team