Ordered this charm for my daughter for Christmas. I ordered it early so there would be no problem with the charm being delivered on time. We had the charm put on after Christmas and a couple weeks later the heart plate fell off. I didn't think there would be any problem getting it replaced because James Avery is supposed to be good quality. The store would not replace it because it was considered "normal wear and tear" and it had been passed the 60 days b/c I ordered it early. Very disappointed in the quality of the charm and store policy.
- Hi Juneal, we're so sorry to hear about your charm! We have reached out to you via email and will pass along your experience to the design team. Thank you for your feedback! - James Avery Team
It is beautiful but has drawbacks
I recently got this charm put on my bracelet and less than 24 hours later the heart plate on the charm fell off, and I could not find it. My local James Avery was kind enough to replace the charm free of charge. I went to go pick up the bracelet this afternoon and proceeded doing errands and when I looked at my bracelet the heart plate from this new charm was gone! I'm going into my local JA to see what they can do about the charm seeing two different charms fell apart.
I got this charm for my Christmas/Anniversary gift and I love it ! The detail on the charm is beautiful. I was not expecting this charm at all so it was a wonderful surprise :)