I got the charm last year as a gift after I had my son. The bird had gotten really loose as well as the egg but I’m a stay at home mom so it didn’t concern me much since my bracelet doesn’t get “banged up”.
A week ago the egg fell out and I was upset but I took everything (charm and egg) to my local James Avery and they replaced the charm at no cost for me! To my surprise they soldered the egg on from the bottom! I didn’t ask them to but it was a very smart move! If you really want this charm, ask them to do this and you should have no problem with the egg falling out!
Not worth the price :(
I purchased this charm and was super excited the hindges became loose immediately and the eggs is loose i went to go exchange it at a James Avery store i didn’t have my receipt since i threw it away not thinking i would have this problem i went to the James Avery store at South Park mall in San Antonio and immediately the manager said i couldn’t exchange it i was so upset he made me send it to Kerville to have it fixed i didn’t want it fixed i didn’t want the same charm again i hate going thru this hassle i just wanted to get a different charm since i know it will get loose again and the hinges are loose as well
- Hi Marla! We’re sorry to hear you’re unsatisfied with your Nesting Bird Charm! Please give our customer service a call at 800-283-1770. We appreciate you taking the time to give us your feedback! - James Avery Team
Beautiful Charm But...
I really really love this charm. It’s absolutely beautiful but I’ve already had to return it once because the hinge on it loosens and it just flops around after it gets to that point. When I was swapping it out we opened multiple packages of them and a few brand new in the package were basically the same way. I chose one that had a tighter hinge but I’ve already started noticing it’s loosened since I got the new one. They’ve assured me if it happens again I can return it again but I wish it was better quality especially for the pricing.
- Hi Kristen! We're sorry to hear you've had issues with the hinge - we appreciate you taking the time to let us know. We will make sure our team gets your feedback. - James Avery Team
Egg fell off
Egg fell off mine too, i think For a charm that is more than $100 this should not be happening, im upset :/
- Hi Diana, we're sorry to hear your egg fell out of your charm! We have reached out to you via email. Thank you for taking the time to give us your feedback! - James Avery Team
Nesting Egg Fail
This charm gets zero stars! I bought this charm for my mom on mother’s day when the car first showed it to me the egg was loose on th inside so I asked to switch it out before I bought it. She was hesitant but did it anyway. I asked her if the egg fell out could I return it She assures me it would not. Well my mom called and says the egg fell out. I am now being told in order to replace it I have to pay for half the charm but I already paid for full price for something that was not well made at all. Ridiculous. I love James Avery and spent a lot of money there but for $115 this little egg should stay on for a long long time
- Hi Mark, we're sorry to hear the egg has fallen out of the charm. We have reached out to you via email to assist with the situation. Thank you for taking the time to give us your feedback! - James Avery Team
Well to my surprise I was able to keep the charm. I love it so much I couldn’t part with it. The egg is a little loose but I’m assured that if it ended up coming out I can return it for another charm. So far so good. It is a great buy and I get lots of compliments on it. So I hope my update review will help. More reason I couldn’t part from it was cause my mother who passed away loved birds and I’m trying to collect all the bird they have. Thank you
Love it, but.......
I really loved that charm but unfortunately I’ve had to return it four times. The first two times the egg fell out and the last two was the egg became loose and was afraid I’d loose the egg again. So that’s why it led me to get a whole another charm. I’m hoping that if it’s a major issue on this charm where customers have to return it cause of the egg I’m hoping that they can fix it better. I hope so cause I do and want to buy this charm again. I hate that I had to return it.