I adore JA jewelry - I have countless pieces. My husband bought this for me recently and had it engraved on the back. I love it - but the loop came untied as another reviewer has noted and I cannot get it tied back where it will stay. My only option is to pay to send it back for repair. Very frustrating.
-Hi Amy! We’re sorry to hear you’re not completely satisfied with this bracelet! We will be sure to pass along your feedback. Please bring the piece to your local James Avery store for them to look at or reach out to our Customer Service at firstname.lastname@example.org to see what we might be able to do! -James Avery Team
Frustrated with this bracelet
I've had a lot of JA jewelry, as have my teen girls. My husband gave this to me for Mother's Day and I had to replace it about 6 weeks later, one of the knots by the clasp came undone. JA exchanged (I had tossed the receipt as I've never had a problem with any of their jewelry. The sales associate wouldn't accept for exchange without it. I had to go get my bank statement showing the charge. That was frustrating). So I got a size smaller so that it would fit a little closer to my skin. Within a week the same knot had come loose. It's been sitting in my jewelry box. I won't purchase any of their knotted pieces for this reason.
- We're sorry to hear you had this experience with your bracelet! We will be sure to pass along your feedback to our team. - James Avery Team