My daughter received this charm for her birthday and the red part fell off on the same day. I replaced it with the same charm and it broke again within two months. I wouldn’t recommend this charm.
- Hi Tyra, we're sorry to hear this! Please take the charm to your local James Avery store or call our customer service at 800-283-1770 to see what we might be able to do! We will also be sure to pass along your feedback. - James Avery Team
So pretty but
When I saw this charm I bought it right away I love this charm so much but I got it cleaned once and the red part fell off :(I was so sad because I know if I go to the store they are going to tell me to pay half price and it was $60 :/
- Hi Alina, we're sorry to hear this! Please reach out to our customer service at 800-283-1770 and we will also pass along your feedback! - James Avery Team
Very Pretty But...
This charm is beautiful however, I must warn you that the red part fell off in about 4 months after purchasing. It's very disappointing because after speaking with a representative, I may or may not be able to get it repaired for free. If not, I will have to pay half price (30 dollars) for a charm I've already paid 60 dollars for. Buyer Beware.
- Hi Prisoria, we are sorry to hear this happened. Please take it into your local James Avery store for them to look at and we will be sure to pass along your feedback. - James Avery Team