I love this piece, but after two weeks of wearing it the back panel came off. I didn't notice it. A month later the front panel came off, good thing I found it. Now I have a heart locket with no panels. It's a a three piece sauder.
- Hi Laura, we're sorry to hear about your charm. Please take it into your local James Avery store or call our customer service at 800-283-1770 to see how we can fix it. We will also be sure to pass along your feedback to our team! - James Avery Team
Weighty & beautiful!
What a beautiful & weighty charm! I highly recommend this beautiful piece: it looks like something I could have inherited from a beloved relative. I wear this with the Oval Twist Changeable Charm Holder Necklace + the small Bronze Key charm. It's the PERFECT combination! For the size of this charm, it's very weighty & very well-made. It also looks just as beautiful today as it did when I purchased it months ago with no care other than to keep it in my anti-tarnish jewelry roll.
I love it
I just got it is beautifull well made lime all my james avery jewellery
Verona Lock Charm
Poorly made, quality of this charm was very disappointing, the backside of the charm fell off.
- Hi Marie, we're sorry to hear this! Please take the charm and back piece to your local James Avery store for them to look at or call our customer service at 800-283-1770. Thank you for taking the time to give us your feedback! - James Avery Team
I purchased this charm and it’s very pretty but you have to clean it every day or it will be very dull. The bronze doesn’t shine very well if you don’t. It will clean up but not for long. It will look like gold temporarily.