Customer Service

Have a Question? We’re Here to Help!

Customer Service Hours (CT)

Monday - Friday: 8:00am - 8pm

Saturday: 9:00am - 5pm

Sunday: 12:00pm - 6pm

Order Status

View Your Order Status & Details

Shipping Information

Learn More About Order Online & Picking it Up at a Local Store

Buy Online,Pick-Up in Store or Curbside

Learn More About Ordering Online & Picking It Up at a Local Store

Free Returns & Exchanges

Learn More About Our Returns Policy & How to Make Returns In-Store or Online

Gift Cards

Add a Gift Card to Your Shopping Bag

Gift Card Balance

Look Up a Gift Card's Balance

Jewelry Information

Learn More About the Metals & Stones We Use, Plus Helpful Tips & Guides

Services & Feature

Discover Complimentary Polishing, Soldering & More Service Options

Military & First Responder Discount

Learn More About Our 10% Military and First Responder Discount. Only Available in James Avery Stores.

Fraudulent Websites

Discover Tips on How to Avoid Fraudulent Offers & More

Promotional Informaiton

Find Current Promotion Details

Request a Catalog

Add Your Address to Our Mailing List

Email Signup

Subscribe to Our Emails

Do Not Mail List

Click Here to Remove Your Address From Any Further Mailings

Customer Service Icon

Get Directions to the Nearest Store & Store Hours

Find Your Store