Customer Service

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Customer Service Hours (CT)

Monday - Friday: 8:00am - 8pm

Saturday: 9:00am - 5pm

Sunday: 12:00pm - 6pm

Order Status

View Your Order Status & Details

Shipping Information

Learn More About Shipping Options & Delivery Times

Buy Online,Pick-Up in Store or Curbside

Learn More About Ordering Online & Picking It Up at a Local Store

Free Returns & Exchanges

Learn More About Our Returns Policy & How to Make Returns In-Store or Online

Gift Cards

Add a Gift Card to Your Shopping Bag

Gift Card Balance

Look Up a Gift Card's Balance

Jewelry Information

Learn More About the Metals & Stones We Use, Plus Helpful Tips & Guides

Services & Feature

Discover Complimentary Polishing, Soldering & More Service Options

Military & First Responder Discount

Learn More About Our 10% Military and First Responder Discount. Only Available in James Avery Stores.

Fraudulent Websites

Discover Tips on How to Avoid Fraudulent Offers & More

Promotional Informaiton

Find Current Promotion Details

Request a Catalog

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Do Not Mail List

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