Site Terms and Conditions of Use
Last Updated: November 17, 2023
These Terms are updated periodically -- the latest updated date is identified at the top of these Terms so that you can review them again if they have been revised since your last visit to the Sites. It is your responsibility to review the Terms to determine whether they have changed since your last visit.
This website is owned by James Avery and James Avery reserves the right to withdraw access to the website and to take down the website temporarily or permanently. You agree that use of our Sites is at your own risk. You agree to comply with all laws and regulations associated with your use of the Sites, including, but not limited to, export and re-export control laws.
Site Content and Product Postings
James Avery in its sole discretion, and without notice or liability to you, may update, modify, correct, or delete Site content, including, but not limited to, price changes, changes to descriptions of product, the removal of product from the website, and the addition of a limitation in the quantity of specific products that one customer may order.
James Avery strives to ensure that accurate prices are posted on the Sites but does not warrant that the price displayed is the correct price. Pricing on the Sites should always be the same as prices in any James Avery retail store, but in the event of a conflict, the price given at a James Avery retail store will prevail. Pricing is in US Dollars. Additionally, James Avery does not warrant that Site product descriptions or depictions are accurate. For example, the descriptions may contain typographical errors or the photos or depictions may be enlarged to show detail.
James Avery does not warrant that every item you view on the Site is currently available. For example, some items may be temporarily out-of-stock while other items may have been discontinued but not yet removed from the Site. There is no guarantee that items you view on one visit to the website will be available the next time that you visit the website.
If you notice a discrepancy on the Site in pricing, descriptions, or availability, please contact Customer Service at 1-800-283-1770 or click here and select the subject line 'General Information or Feedback' to send us message.
James Avery does not warrant that the website will be continuously available, that it will operate without interruptions, or that it will be free of errors or viruses, bugs, or any harmful components. You are solely responsible for taking steps to ensure that any material you obtain from the website is free from such harmful components.
Your device’s screen settings may affect the colors of the product seen on your device which may vary from the actual product. Your screen may cause the product to appear larger or smaller than the actual size (and as noted above, some photos have been enlarged to show detail).
Copyright and Trademarks:
All content on the website uploaded by or on behalf of James Avery is protected by copyright, trademark and other applicable laws. ALL RIGHTS RESERVED. You are granted limited permission to use such content but only for your personal, informational, and non-commercial purposes as provided herein. Using James Avery’s copyrighted content or trademarks, in whole or in part, without permission is infringement.
You may download, print, and copy pages that contain copyrighted content, copyrighted photos, or various James Avery trademarks for your personal use and review -- e.g., pinning on Pinterest or sharing on other social media sites -- but you may not remove any copyright or trademark notices from those pages or photos and you are not authorized to use any of the content or photos for commercial purposes, such as including them on a site that you are attempting to sell pre-owned James Avery jewelry, regardless of whether you are selling one piece or multiple pieces (except as allowed by applicable law). You may not use any content in a manner that suggests an association with James Avery or any of its products or services.
The website may also contain trademarks of other companies that are the intellectual property of those companies. You may not use those trademarks and James Avery is not licensed to grant you permission to use such trademarks.
You are not authorized to create derivative works from the content on the website or from the products on the site. Derivative works, under Copyright Law, are works based upon a pre-existing work. For example, you are not authorized, except for personal use, to make jewelry using James Avery jewelry, or James Avery designs, in the pieces that you make. Creating derivative works from James Avery’s designs or jewelry constitutes copyright infringement and James Avery will challenge any such commercial use. James Avery’s trademarks may not be copied, downloaded, modified, reproduced, used, or distributed without prior written consent. James Avery’s trademarks or service marks include, but are not limited to the following : JAMES AVERY®; JAMES AVERY ARTISAN JEWELRY®; AVERY®; MOTHER’S LOVE®; FORGING HOPE®; CRAFTED WITH HEART™; DESIGNS FROM OUR ARCHIVES™; and the following design marks:
If you observe that another person, entity, or website is using or contains copyrighted content or our trademarks, please notify us using our Contact Us page.
Claims of Copyright Infringement (DMCA Notice). Pursuant to the Digital Millennium Copyright Act (DMCA), if you believe that any content hosted by James Avery on our website infringes your copyright, you (or your agent) may notify our copyright agent:
James Avery Craftsman, Inc.
Legal Department - Attn: Copyright Agent
P.O. Box 291367
Kerrville, TX 78029-1367
(please include “DMCA Notice” in the email subject line)
NOTE: The above email address is reserved for DMCA matters only. Contact information for other matters is provided below and elsewhere on the website.
To be effective, your notice must be provided to our copyright agent (by mail or email as indicated above) and include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) specific identification of the copyrighted work(s) believed to have been infringed; (c) identification of the content that a copyright owner claims is infringing upon copyrighted work and information reasonably sufficient to enable us to locate the content on the website, including the unique URL and/or screenshots of the allegedly infringing content if possible; (d) the name, street address, telephone number, and email (if available) of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in the notice is accurate, and “under penalty of perjury” that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Your notice may not be effective if it does not comply with current statutory notice requirements imposed by the DMCA.
Links to Websites of Others
James Avery does not endorse any third-party website, even if we have a link to such website on our Site, and we are not responsible or liable for any content on such third-party website. The material on a third-party website could have inaccurate information or be outdated. We encourage you review the legal and privacy terms of any third-party website you visit.
Further, when visiting our Site, you may link to other sites operated and hosted by our business partners. As an example, while you will always deal directly with James Avery when purchasing our products at JamesAvery.com (and through our customer service or in our retail stores), we use a third-party payment processor to handle all customer credit card transactions on our behalf. We require all such vendors to maintain, at a minimum, industry standard privacy and security measures to protect your information. However, we have no control over the activities of our business partners or other third parties and we do not make any representations or warranties about any third-party websites or hosting environments.
Your Submissions to James Avery
Design Submission Policy. James Avery has its own Design Department comprised of talented designers and does not, as a general rule, solicit ideas or designs from its customers or other third-parties. If you do submit an unsolicited idea or design, it will be returned to you with an informational letter explaining our applicable policies and procedures. Additionally, a legal Release will be included that states that the submitter is releasing the idea or design to James Avery without compensation. This Release must be signed prior to submission and/or re-submission of ideas or designs.
Content Submission Policy. Any ideas, data, photos or other content that you submit on the Site, on a public forum, or to James Avery by any other communication medium, whether in response to a promotion or otherwise, is submitted as non-confidential and non-proprietary information. Upon submission, the submitted content becomes subject to the below-described license to James Avery and may be used, modified, distributed, or disclosed without compensation to you, i.e. free of charge, in marketing, advertising, promotions, designing new products, or for any other use or purpose that James Avery contemplates, commercial or otherwise, without a requirement to notify you or to obtain your consent or provide you with any form of compensation or recognition. You warrant that you own or have rights to use any information or content that you submit to James Avery. If you submit photos of persons other than yourself, you warrant that you have obtained the permission of all persons in the photos to submit the photos to James Avery for use as provided herein.
You further agree and warrant that you shall not submit any content:
- That is known by you to be false, inaccurate or misleading;
- That infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
- That is confidential or private information;
- That violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
- That is, or may reasonably be considered to be, abusive, obscene, vulgar, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual or entity;
- For which you were compensated or granted any consideration by any third-party;
- That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
- That contains any computer viruses, worms or other potentially damaging computer programs or files;
- That is advertising or promotional material, including any “junk mail”, “spam”, or any other similar solicitation; or
- That references by name, or that impersonates, a James Avery employee, another user, customer, person or company.
By making submissions, you grant James Avery a royalty-free, perpetual, irrevocable, and fully sublicensable right to use the submitted content throughout the world in any media and for any purpose and you waive any rights, including moral rights, that you may have in any alterations or modifications of the content.
James Avery may decide, in its sole discretion, to maintain the confidentiality of any communications or correspondence that it receives from you but it is under no obligation to do so. James Avery is not obligated to review any unsolicited communications or submissions but will review submissions to the extent necessary in response to a James Avery promotion. Unsolicited designs will not be reviewed but will be returned to you in accordance with the Design Submission Policy. James Avery is not obligated to return any submissions to you or to notify you that it has received any submissions or communications, including correspondence. James Avery will decide in its sole discretion whether to attribute any submitted content to you and may use your first name, social media username (if applicable), and/or city location without your consent. JAC reserves the right to remove any submission that it determines, in its sole discretion, is not appropriate for the Site or any other use.
Ratings and Reviews Submissions. Your submission of any ratings and reviews is subject to our Customer Ratings & Reviews Terms which are incorporated herein for all purposes.
Contest Rules. We will occasionally have contests and promotions that will have their own specific rules or terms and conditions. You understand and agree that you will read any rules or terms and conditions and that such rules and terms and conditions will be incorporated into these website Terms.
Disclaimer of Warranties / Liability / Damages
THE SITE AND ANY OF ITS CONTENT ARE PROVIDED “AS-IS,“ WITH NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, NO WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.
JAMES AVERY SHALL NOT BE LIABLE FOR ANY COSTS, FEES, CLAIMS, OR DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, DIRECT OR INDIRECT, SPECIAL, OR INCIDENTAL DAMAGES, EXPENSES OR LOSSES ARISING OUT OF OR IN CONNECTION WITH THE SITE OR INABILITY OF A PERSON TO USE THE SITE, OR DAMAGES ARISING FROM ANY FAILURE OF PERFORMANCE, AN ERROR, OMISSION, AN INTERRUPTION, DEFECT, OR DELAY IN OPERATION, A COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOU AGREE THAT JAMES AVERY IS NOT LIABLE FOR ANY CONTENT POSTED BY THIRD PARTIES, INCLUDING ANY DEFAMATORY, OFFENSIVE, OR OTHERWISE ILLEGAL CONTENT OR CONDUCT OF THIRD-PARTIES. JAMES AVERY RETAINS THE RIGHT TO IMMEDIATELY REMOVE ANY CONTENT THAT IT DETERMINES, IN ITS SOLE DISCRETION, IS NOT APPROPRIATE FOR THE SITE.
INDEMNIFICATION. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS JAMES AVERY FOR ANY COSTS, FEES, CLAIMS, OR DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR YOUR FAILURE TO COMPLY WITH THESE TERMS.
Resolution of Disputes; Venue. You agree to bring any issue to the attention of James Avery prior to initiating legal action against James Avery. If legal action is initiated, you agree that the laws of Texas shall apply to all disputes and that any legal action will be decided in the state and federal courts of Bexar County, Texas. You agree with James Avery that all claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding or as an association.
Severance. The invalidity of any of the terms and conditions contained in these Terms shall not affect the validity and enforceability of any of the other terms or conditions herein.
No Waiver. The failure of James Avery to enforce a right against you does not waive any right to enforce against you for future violations of the same or a different right.
This website is operated in conjunction with a hosting company and third-party service providers.