Free Returns & Exchanges

We stand behind our designs and want you to be satisfied with your James Avery purchase.
We will always strive to take care of you fairly and honestly.

Please note: we will no longer be accepting exchanges by mail starting Sept. 10, 2025. Thank you for understanding.

Make A Free Return in Store Or By Mail

In-Store

  • Bring the items you wish to return in new, unused, and unaltered condition with a receipt or proof of purchase.
  • Our Associates will assist you with your return. If you're making an exchange, they can ensure your fit and size.
Find a store

Please Note: Returns and Exchanges for James Avery products purchased at a James Avery retail store are not accepted at Dillard’s, Von Maur, Airport Locations (i.e., stores located inside airport terminals) or Army and Air Force Exchange Service locations. We apologize for any inconvenience.

By Mail

Free for Orders Shipped Within the U.S.

  • Use the Return Form provided in your original shipment.
  • Follow the rest of the steps using our online returns portal below.

Begin Your Return

An Item May Be Returned As Long As it Complies with Our Policies

Complete Return Exchange Form

Step 1

Complete the Return Form You Received with Your Shipment

Computer Icon

Step 2

Be Sure to Include the Filled-Out Returns Form or Proof of Purchase with your Package

Return Box

Step 3

Create a Return Label Using Our Returns Portal Create a Return Label

Print & Affix the created Return Label, As Well As the "Return Label ID" Located on the Front of the Packing Slip, to the Outside of Your Package.

Shipping Box

Step 4

Ship Your Package Using the Options Available on the Label Instructions. Please Allow Up to 10 Business Days From Delivery for Processing.

Our Returns & Exchange Policy

We want every piece you choose from James Avery to be just right. If you need to make an exchange, we’re happy to help.

Items purchased directly from James Avery may be exchanged within 365 days of the purchase date, as long as they are in new, unused, and unaltered condition. Please bring your receipt or proof of purchase to any James Avery retail store for a smooth exchange experience.

If you don’t have a receipt, we may still offer an exchange at the current retail price, with the value applied to a James Avery gift card.

Purchases made through authorized retailers such as Dillard’s, Von Maur, AAFES, or airport locations can also be exchanged or returned at James Avery stores. These must be in new condition and accompanied by a valid receipt.

All exchanges and returns are reviewed individually to ensure the best service possible.

(Feel free to remove bolding if desired.)

Returns & Exchanges FAQs

No, James Avery offers free returns for all orders shipped within the U.S.

Yes, you can return or exchange your item/s new, unused, and unaltered condition with proof of purchase within 365 days to any of our James Avery store locations. The only exceptions are Dillard’s, Von Maur, Airport Locations (i.e., stores located inside airport terminals) and Army and Air Force Exchange Service locations. We apologize for any inconvenience..

Yes, click here to download, then print and complete the form. Please include the filled-out form with your package to help expedite your return.

You have options for exchanging:

  • Exchange in one of our James Avery retail stores where a James Avery Associate can ensure your fit and selection.
  • Please note: we will no longer be accepting exchanges by mail starting Sept. 10, 2025. Thank you for understanding.

The return is processed within 10 days of receipt. Refund to your credit card is dependent on bank rules and may take additional time.

Items being returned must be received with a receipt on or before the 365th day since purchase.

Gifts can be returned within 365 days for a James Avery Gift Card.

In-Store
Visit your local james avery location nearest you and an associate will be happy to assist you in your return or gift.

By Mail
To return a gift, you can follow the normal return process (add hyperlink to take them to the top of the page to the “How to Process a Return”).

Package your insured items and enclose your name, address, daytime phone number and email address in the package. The mailing address depends on the shipping service you use.

For UPS and FedEx Delivery:
James Avery Artisan Jewelry
145 Avery Road
Kerrville, Texas 78028

For U.S. Mail:
James Avery Artisan Jewelry
P.O. Box 291367
Kerrville, Texas 78029-1367

Note: Please make sure that you insure all items for the full retail price.

If you would like to be notified about the status of your return, please provide a valid email address and/or phone number on Step 4 of the Return Form.

No, but if you need assistance with your return, please contact James Avery Customer Service

All Klarna orders will be processed within your Klarna account. Please visit Klarna’s returns FAQ page for more details.

Avery Handbag Warranty

We offer a one-year warranty on our handbags and small leather goods for manufacturing defects only. Bring your damaged handbag to your nearest store or create a FREE return label (see steps below) to ship your bag directly to us for assessment. We will replace the handbag if inventory is in stock. If not, we’ll provide a James Avery gift card for the full amount of the handbag to be used in any James Avery store or at JamesAvery.com.