That’s How It’s Done
"Some would say that customer service is a thing of the past. Not so at James Avery in North Point Mall. For my birthday, my husband surprised me with a new gold charm for the bracelet he gave me more than 30 years ago. Having recently turned my ankle, I was hobbling along feeling a bit sorry for myself until I saw my wonderful gift, and the gracious ladies of James Avery returned my smile to me. I can’t say enough about their assistance and kind demeanor. Thank you all so much for the best birthday ever. I even bought a gift for myself… the silver margarita bracelet."