Returns & Exchanges

Returns & Exchanges

We stand behind our jewelry and accessories and want you to be satisfied with your purchases and experiences with us, and hope that each piece you choose is special to you. We will always strive to take care of you by treating you fairly and honestly – and we trust you will treat us the same way.

We handle all returns and exchanges on a case-by-case basis. For items purchased directly from James Avery, all returns made within 60 days from purchase, with a receipt, are applied to the tender with which it was originally purchased. If we agree to make a refund with no receipt, the current price will be applied as credit on a James Avery Gift Card. James Avery products purchased through other retailers, which are in new and unused condition, and with a receipt, can be exchanged or returned for product or a gift card at our James Avery retail stores.  

An item may be returned or exchanged as long as it complies with policy above. For all returns, exchanges, and product care services we recommend you ship your merchandise using UPS, FedEx or U.S. Mail. Please insure all items for the full retail price and enclose your name, address, daytime phone number and email address. We offer minor alterations on most of our items, refurbishing and sizing at a reasonable fee.

For UPS and FedEx Delivery:
James Avery Artisan Jewelry
145 Avery Road
Kerrville, Texas 78028
For U.S. Mail:
James Avery Artisan Jewelry
P.O. Box 291367
Kerrville, Texas 78029-1367

HANDBAG CARE AND WARRANTY INFORMATION

 All handbags are crafted from premium-quality Italian leather which has been treated to make the inside of your bag water resistant and more durable. For best results follow these simple care guidelines.
  • Limit exposure to direct sunlight and heat.
  • Keep the outside of this bag dry and avoid harsh chemical cleaners.
  • The inside of this bag is water resistant and can be cleaned with a damp cloth.
We offer a one year warranty on our handbags and small leather goods for manufacturing defects only. Bring your damaged handbag to your nearest store for shipping or ship your bag directly to us for assessment using UPS, FedEx or U.S. mail. Please insure all items for the full retail price. We will replace the handbag if inventory is in stock. If not, we’ll provide a James Avery gift card for the full amount of the handbag to be used in any James Avery store or at JamesAvery.com.
For UPS and FedEx Delivery:
James Avery Artisan Jewelry
145 Avery Road
Kerrville, Texas 78028
For U.S. Mail:
James Avery Artisan Jewelry
P.O. Box 291367
Kerrville, Texas 78029-1367
Please enclose a note with your name, address, daytime phone number, email address and specifics about the damage.