Returns & Exchanges
Returns & Exchanges
All returns and exchanges are handled on a case-by-case basis. For items purchased directly from James Avery, all returns made within 365 days, in new and unused condition and with a receipt or proof of purchase will be credited to your original method of payment. If we agree to issue a refund with no receipt or proof of purchase, the current retail price will be credited to a
James Avery products purchased through another retailer such as Dillard’s or AAFES may be exchanged for another product or returned for a James Avery gift card at any James Avery retail location if the items are in new, unused condition and you
An item may be returned or exchanged as long as it complies with policy above. For all returns, exchanges, and product care services we recommend you ship your merchandise using UPS, FedEx or U.S. Mail. Please insure all items for the full retail price and enclose your name, address, daytime phone number and email address. We offer minor alterations on most of our items, refurbishing and sizing at a reasonable fee.
James Avery Artisan Jewelry
145 Avery Road
Kerrville, Texas 78028
James Avery Artisan Jewelry
P.O. Box 291367
Kerrville, Texas 78029-1367
HANDBAG CARE AND WARRANTY INFORMATION
All handbags are crafted from premium-quality Italian leather which has been treated to make the inside of your bag water resistant and more durable. For best results follow these simple care guidelines.- Limit exposure to direct sunlight and heat.
- Keep the outside of this bag dry and avoid harsh chemical cleaners.
- The inside of this bag is water resistant and can be cleaned with a damp cloth.
James Avery Artisan Jewelry
145 Avery Road
Kerrville, Texas 78028
James Avery Artisan Jewelry
P.O. Box 291367
Kerrville, Texas 78029-1367