Services and Features
Services and FeaturesFAQ
James Avery offers many services and product features that make shopping with us unique.
We Offer Engraving
We offer both laser engraving in several different styles and also hand engraving. Not all styles are available on all pieces, and we will only engrave James Avery jewelry. There is a cost of $2.00 per character with a minimum of $20.00 per item for laser engraving. Hand engraving is by quotation only. Please allow three weeks for delivery of in-stock items.
Let us help you maintain the polish and shine of your James Avery jewelry. Stop by your local store for a complimentary professional cleaning. Ten item limit per visit.
Complimentary First Time Soldering Of Our Charms
We are happy to solder James Avery charms for you. First time solders of our charms are complimentary. To have a James Avery charm moved or re-soldered, there is a $5.00 charge for each sterling solder and a $10.00 charge for each 14K solder. If you need several charms soldered to one item, please specify the location and spacing you would like for each of the charms.
Earring Exchange Policy
We know it's frustrating to lose a favorite earring. But don't worry, our Earring Exchange Policy ensures that earrings in our current line remain as they were intended to be - a pair.
Our Earring Exchange has two simple steps:
- Return your remaining earring.
- Purchase a new pair of earrings for one-half of the
We Can Offer Many Different Sizes
Again, because we design, manufacture, sell and service our jewelry, we are able to offer many of our bracelets, chains and necklaces in extended size ranges. Be sure to ask a sales associate if the particular item you want is available in other sizes.
James Avery Gift Card
Thoughtful and sure to please, a James Avery gift card is ideal for any occasion. James Avery gift cards may be redeemed online, by phone or at any of our retail store locations.
Complimentary Gift Presentation
We will enclose the jewelry you select in a protective flannel pouch inside our signature James Avery coral gift box. And if you wish, we will add your personal message on an enclosed card. These services are complimentary, of course. At James Avery we want to make your gift giving as special --- and as easy --- as we can.
Our Sterling Silver Contains No Nickel
Because some people are allergic to the common metal nickel, and can experience skin irritation, we use copper in place of nickel as the alloying agent in our sterling silver.