Services and Features

Services and Features

FAQ

James Avery offers many services and product features that make shopping with us unique.

We Offer Engraving

We offer both laser and hand engraving in several different styles. Not all engraving styles are available on all items, and we will only engrave James Avery jewelry. There is a cost of $2.00 per character with a minimum of $20.00 per item for laser engraving and hand engraving is $10 per character with a minimum of $40.00 per item. Engraving pricing includes symbols and punctuation. Please allow 5 additional business day for engraving of in-stock items to your entire order.

James Avery reserves the right to decline engraving orders that contain subject matter that may be considered profane, vulgar, irreverent, offensive or inappropriate including words, acronyms, slang or other content, or that is subject to a third party’s intellectual property rights.

Complimentary Polishing

Let us help you maintain the polish and shine of your James Avery jewelry. Stop by your local store for a complimentary professional cleaning. Ten item limit per visit.

Complimentary First Time Soldering Of Our Charms

We are happy to solder James Avery charms for you. First time solders of our charms are complimentary. To have a James Avery charm moved or re-soldered, there is a $5.00 charge for each sterling solder and a $10.00 charge for each 14K solder. If you need several charms soldered to one item, please specify the location and spacing you would like for each of the charms.

Earring Exchange Policy

We know it’s frustrating to lose a favorite earring. But don't worry, our Earring Exchange Policy ensures that earrings in our current line remain as they were intended to be — a pair.

Our Earring Exchange has two simple steps:

  1. Return your remaining earring.
  2. Purchase a new pair of earrings for one-half of the current price.

Please note, this cannot be applied to retired earring designs. We apologize for any inconvenience.

We Can Offer Many Different Sizes

Again, because we design, manufacture, sell and service our jewelry, we are able to offer many of our bracelets, chains and necklaces in extended size ranges. Be sure to ask a sales associate if the particular item you want is available in other sizes.

James Avery Gift Card

Thoughtful and sure to please, a James Avery gift card is ideal for any occasion. James Avery gift cards may be redeemed online, by phone or at any of our retail store locations.

James Avery Gift Card

Gift Cards

Complimentary Gift Presentation

We will enclose the jewelry you select in a protective flannel pouch inside our signature James Avery coral gift box. And if you wish, we will add your personal message on an enclosed card. These services are complimentary, of course. At James Avery we want to make your gift giving as special --- and as easy --- as we can.

Our Sterling Silver Contains No Nickel

Because some people are allergic to the common metal nickel, and can experience skin irritation, we use copper in place of nickel as the alloying agent in our sterling silver.