At James Avery, we value our customers' privacy and want you to be familiar with how we may collect, use and disclose your information in connection with our business. We have created this privacy notice so you are aware of such practices and your options related to information collected through our interactions with you, including through this website, our social media pages and emails, through our customer service, and at our retail store.
What Personally Identifying Information and Other
Data We Collect
We also collect data that you personally enter into our website, and data that you provide to our sales associates in James Avery retail stores or our mail order customer service associates. We may collect this information in connection with inquiries, purchases, promotions, catalog orders, email correspondence, and online registrations. We may also receive other information about you generated as a result of our interactions with you, information from third parties (such as social media services or joint marketing partners) and information that you may directly provide to us through any phone, mail, fax, email, online interactions, sweepstakes or any paper registrations that you submit. The information that may be collected includes personal identifiers, such as your name, profile name, or social media user name; mailing address; email address; phone number; IP address; any personal preferences you choose to provide; transaction details such as style, size, price, date, store; and inferences drawn from any of the above. Information may also be collected when you interact with us on social media, such as when you “like” us or when you use one of our hashtags.
We use a third-party payment processor to handle all customer payment transactions. When you make a payment at checkout, any sensitive payment information you provide, such as your credit card number, will be collected only by the payment processor.
How We Use Information and How You Can
Control Such Use
The information we collect is used to process orders, to bill and collect payment, to resolve problems or customer inquiries, to contact customers or prospective customers, to learn about our customers and personalize content, to meet legal concerns or obligations, and to maintain or improve our products and services, including our email or other marketing outreach, our website, and any other of our online or other business activities.
If you supply us with your mailing address, you may receive mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, you may be removed from our mailing list by requesting to be removed using any of the Contact/Opt-Out Methods listed below.
Within our website you have the option to join our email list and receive emails containing promotional information about our products, services, and offers. In addition, if you provide us with your email address on any of our other online pages or to our customer service or in-store associates, you may automatically be added to our email list and receive such emails. If you do not wish to receive our promotional emails, you may opt-out by clicking on the "unsubscribe" link found at the bottom of all promotional/advertising emails and following the related instructions, or by contacting us using any of the Contact/Opt-Out Methods listed below.
Persons who supply us with their telephone numbers will only receive telephone contact from us concerning purchases or direct inquiries made by such persons.
The information that you give us and information about your order may be combined with other personally identifiable information (such as demographic and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other reputable marketers to bring you offers of interest. Data obtained through SMS provider will not be shared with any third-parties for their marketing reasons/purposes. If you prefer that we do not share your information with other reputable marketers, please contact us at any of the Contact/Opt-Out Methods listed below and request that your name be marked as "do not share". Further, upon your request via any of those methods, we will happily correct any inaccurate information concerning you that we may have in reasonably obtainable form.
We may provide personally identifiable or other information, without notice to you, in response to a lawful request from a law enforcement or government agency or in response to a formal request in a civil action that on its face meets the requirements for such a request. In addition, we may provide personally identifiable information, without notice, to credit bureaus or collection agencies if we are permitted or required to do so by law.
The information that you give us and information about your order may be combined with other personally identifiable information (such as demographic and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other reputable marketers to bring you offers of interest. This would apply to information that we collect on our website, information that you provide to our sales associates in James Avery stores or our mail order customer service associates. If you prefer that we do not share your name and address with other reputable marketers, please contact us at any of the Contact/Opt-Out Methods listed below and request that your name be marked as “do not share”.
We may provide personally identifiable or other information, without notice to our customer, in response to a lawful request from a law enforcement or government agency or in response to a formal request in a civil action that on its face meets the requirements for such a request. In addition, we may provide personally identifiable information, without notice to our customer, to credit bureaus or collection agencies if we are permitted or required to do so by law.
Use of “Cookies” and Similar Tools
“Cookies” and similar tools are essentially small pieces of information that are delivered and received by our website (or, in some instances, by our emails or by banner ads that we may purchase for use on another organization's website) and stored by your browser on your computer's hard drive. We and our third-party service providers may use "cookies" or similar tools to learn about visitors' preferences and Internet session information or to record user-specific information including state of residence or the web pages that a visitor accesses and for how long (commonly referred to as "analytics"). For more information about our current third-party analytics provider, or to opt-out of the analytics features they offer us, please visit https://tools.google.com/dlpage/gaoptout/.
Cookies and similar tools also allow us to tailor offerings to website visitor preferences, to improve our website and email marketing, and to provide better service to return visitors to our website. We do not use any information we gather using "cookies" or similar tools for any purpose other than our internet service, internal business, and marketing objectives. To assist us in serving advertisements that may be of interest to you, our third-party service providers may place a unique cookie on your browser (or recognize existing cookies on your browser) when you visit our website or interact with our online ads. They may also use such technologies to compile information about your online activity to personalize advertising content to your interests.
You can visit the Network Advertising Initiative, www.networkadvertising.org/choices, or the Digital Advertising Alliance, http://www.aboutads.info/, to learn more about interest-based advertising, or to opt out of receiving advertisements tailored to your interests from their respective members and participants, including our current digital advertising partner, Conversant. To manage all cookies on our site, including those that are served by us, you can change your browser settings. Please note that disabling, blocking or deleting cookies in your browser settings may prevent you from enjoying the full features offered at our website.
California Consumer Privacy and Similar State Laws
As stated in more detail above, when you visit our website, we receive information concerning the usage of our website, your IP address, your browser and/or operating systems, and other access-related information. Through your online interactions with us, we may also receive your name, mailing address, email address, phone number, any personal preferences you choose to provide, and transaction details. We also describe above use of “cookies” or other tools for purposes of improving our website, marketing, and personalizing your online experience.
Information and Deletion Requests. In addition to disclosing what personal information we collect, how we use or share such information, and your options related to such use as provided above, your state's law may require that we notify you of rights you have as a resident of that state regarding your personal information. Subject to such applicable laws (including, but not limited to, the California Consumer Privacy Act for California residents), you may have the right to:
- Submit a verifiable request to us (no more than twice in a 12-month period) to disclose what personal information about you we have collected, used, disclosed, or sold in the 12 months preceding such request (“Information Request”);
- Request the deletion of your personal information that we have collected, subject to exceptions under applicable law (“Deletion Request”);
Opt-out of the “sale” of your personal information to third-parties (“Do-Not-Share/Sell Request”).
NOTE: We are not data brokers and we do not sell your personal information to any third-parties in exchange for money. However, we nonetheless offer you the opportunity to opt-out of our sharing your information with marketing partners as described herein. Remember that you may also need to adjust your browser settings to limit or prevent information sharing/collecting via cookies located on our website or ads.
The Information, Deletion, and Do-Not-Share/Sell Requests mentioned above may be submitted via any “Contact/Opt-Out Methods” provided below. Only you, or your authorized agent or guardian (with sufficient verifiable proof), may submit a request related to your personal information. The submission must describe the specific request with sufficient detail that allows us to properly understand, evaluate, and respond to it. Recognizing the risk of potential abuse of these requests as an identity theft tool, we may ask for certain verifiable information to match against any of your information we may already have access to. To better protect your privacy, we may also ask for an alternative form of contact for verification purposes.
We will respond to your request in accordance with applicable law, including the California Consumer Privacy Act, and we will not discriminate against you for exercising any of your rights under such laws.
Optional Order Updates via Text Message
During checkout at JamesAvery.com, you have the option to receive order status updates by text message from James Avery (our “SMS service”). You will receive up to 4 messages per order. You can cancel the SMS service at any time by replying "STOP” and we will send you a final SMS message to confirm that you have been unsubscribed. If you want to join again, just sign up as you did before during your next checkout.
Notwithstanding the other terms of this Privacy Notice, the phone number you provide will not be used for promotional purposes or shared with any third party other than our SMS service provider. If you experience any issues with the SMS service, reply with “HELP” for more assistance, or you can contact James Avery Customer Service directly at firstname.lastname@example.org or 1-800-283-1770. Message and data rates may apply. If you have any questions about your text or data plan, please contact your wireless provider. Carriers are not liable for delayed or undelivered messages.
We employ reasonable, industry-standard and appropriate security measures to protect sensitive information in our possession, including personally identifiable information, and we require the same of our third-party service providers as applicable. While such measures include encryption, tokenization and other obfuscation methods, principles of “least required access” and “validated business need” for access, and technical authentication measures to protect against the loss, misuse, or alteration of information that we collect from visitors on our website, no information transmissions on the Internet are completely secure. Consequently, while we strive to secure your personal information, we cannot guarantee such security, and, to the fullest extent allowable by law, you ultimately provide such information at your own risk.
Our website is not intended for children under the age of 16 and we do not knowingly permit such children to purchase products on our website or otherwise interact with us through our services without parental consent. We encourage parents to supervise and participate in their children's internet activities, and we urge children to exercise caution and consult their parents before visiting any website or providing any personal information on the internet.
Should you have any questions or concerns regarding your information or privacy, or if you would like to submit an opt-out request as provided above, please contact us via any of the below methods. Please remember to describe your specific request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
If you would like to be removed from our email list, you can click on the unsubscribe link in one of our emails and follow the related instructions.
Opt-out of future catalog mailings by clicking here.
This privacy notice supersedes and replaces all our previous privacy notices. From time to time, we may update this privacy notice. Notice of any such updates which contain any material changes will be posted below in the “Material Updates” section. You are encouraged to check our website periodically for any material changes to this privacy notice.
December 15, 2022 at 3:00 p.m.: Added language to section titled “Optional Order Updates via Text Message” to clarify the limited nature in which customer data is used and shared as it relates to such optional SMS Service.