I could not have been more satisfied with this James Avery experience!!! An error was made in the engraving and, without question, you made the correction and rushed the replacement to me with a return label, which means that you even trusted me to keep the first one until the replacement arrived. This was a present for my 50th wedding anniversary and I am very pleased with the heart pendant. I am always pleased with every James Avery purchase.
My husband purchased the silver heart with our initials engraved on it for Valentines Day. It was such a wonderful surprise! He loved the fact he could go online and order exactly what he wanted without having to go to the mall and explain it to a sales rep. We are both very happy with the ease of your website and with the products we have purchased. Thank you so much!!