Found a solution!
I read all the reviews and when I received same exact problem and it came all tangled. But! I found a solution and now I absolutely love it. You may or may not want to do this. But I cut the end of it off right behind the last ring and it worked perfectly and looks beautiful! Problem solved!
Beautiful but not if its BACKWARDS!
myself & one for my sister. I had the same problem as everyone else. I also went into my local James Avery & asked if they could shorten the clasp on back since the weight of it made it look like I was wearing a choker & always tangled up & the CROSS would end up on the BACK instead of FRONT. I was told they could not accommodate me because that would change the design of the necklace. Also, I can only speak for myself on this, for some reason this particular sterling silver chain makes my neck itch when I wear it. So neither one of us wears the necklace . Unfortunately I will not
be purchasing from JA again.
- Hi Lisa, we're sorry to hear you're not completely satisfied with this necklace! We'll be sure to pass along your feedback to our team. - James Avery Team
I love this necklace, but there hasn’t been any design change. It still moves around on the neck and is annoying to keep readjusting.
Agree with everyone
Beautiful piece and I would wear it every day but I have the same problem everyone else says, the clasp and charm in the back are heavier than the cross so it is constantly sliding forward and I had to fix it multiple times per day. Very irritating. So I started wearing a different lower quality cross. Disappointed cause I waited a long time to order this.
- Hi Andrea, we're sorry to hear you're not completely satisfied with this necklace! Please feel free to take a look at our return policy and contact our customer service at 800-283-1770 or take the necklace to your local James Avery store. We will also be sure to pass along your feedback! Thank you for taking the time to review this necklace! - James Avery Team
Tied in Knots
I'm very happy with this necklace, but not happy with how it was shipped. It came thrown into a bag. It took me an hour to unknot, and I thankfully had a box of my own to put it in that displayed it to give it as a gift.
- We're sorry to hear you had this experience! We will be sure to pass along your feedback to our team. - James Avery Team
Having second thoughts
I love this horizontal cross necklace. It's the perfect size. I am in the process of buying it but hadn't seen the reviews. I really want it but don't want to have those problems in the reviews ugh. I have lots of James Avery jewelry n this was another piece for my collection.
- Hi Sally, if for any reason you are unhappy with the necklace when you receive it, please see our returns and exchanges policy and reach out to our customer service at 800-283-1770 if you have any questions! - James Avery Team
Beautiful Necklace with small flaw
Extremely beautiful necklace but it’s a bit annoying to wear because it’s always turning around backwards. The weighted charm at the back seems to really hinder the necklace. I may be taking it in to see if the can adjust it for me.
This necklace is beautiful it has one thing that really upsets me the chain keeps twisting and the cross should be in the middle or side and it ends up on the back of your neck and all the twisted chain with the logo on the front very disappointed with this issue. I used it on an everyday basis but with this issue I stopped using it and is laying on my jewelry box waste of money. Not a happy buyer they should do something because I'm not the only upset buyer :((
- Hi Mariza, thank you for taking the time to give us your feedback, we will be sure to pass it along to our design team! - James Avery Team
Beautiful but twists
I have admired this piece for a long time and received it as a birthday present. As much as I love it, it twists all the time. I’m constantly adjusting it. While it’s nice to have the option to adjust the lengths, it’s just not designed for that. If you have excess chain with the JA tag (which I love btw) the weight of the tag pulls the chain backwards causing the front of the necklace to rise on your neck like a choker. If it’s not pulling, it’s twising and the excess chain and JA tag twists around to the front and hangs down the front of your neck. Again, I love it, but it has issues. I plan to go into the store to see what they suggest. I like the idea of removing the excess chain, but would want to keep the JA tag.
Beautiful but had to modify
I have wanted a necklace in this style for a long time and was thrilled when I found it in James Avery. However, like another reviewer, the necklace kept turning on my neck and the excess chain would be hanging down in front. So I had to take a small pair of nippers to the chain and clip it off right above the ring I use (which means I can only wear it one length, and I lose the cool JA tag). Overall a small sacrifice for a nice necklace.
I have never had any issues with James Avery Jewelry ever in my life after 20 years of wearing there pieces. But, I was very disappointed on this necklace, every time wearing it, it would turn and twist no mater what length I set it on. I would always have people tell me when I was out that "your chain is twisted" I did exchange it for something else. Would not recommend this item.
Beautiful with a hint of classy
My husband purchased the gold horizon cross necklace for my birthday and it is absolutely beautiful. Looks amazing and is light weight.
I bought this necklace a few weeks ago and I love it. I like that it is adjustable and a quality piece of jewelry. The only thing that I wish it was available in would be the hammered design, that would be so beautiful!
Unique and dainty
I expected the cross on the necklace to be centered on my neck, but the cross sits off to the side. I didn't think I was going to like that, but this became the reason I love this necklace! It is unique and eye catching, while still being really delicate. This is my favorite piece of jewelry and I wear it every day. Shows my Christianity and style. I will be getting the gold one soon!
I love, love this piece; this is my first piece of James Avery jewelry and it is so comfortable and beautiful. I can't wait to get more pieces
I bought this necklace a couple months ago and have gotten so many compliments. It's goes well with anything you wear. Beautiful and simple.
Feminine statement necklace
This necklace is absolutely perfect. Not too bold, but simple statement piece. Nice quality and it lays flat on the neckline. I will cherish this and wear it daily as a symbol of my faith and Christianity!