Beautiful design Horrible Material
So I purchased this charm the first day it was available in stores and had it attached to my bracelet. I went to wear my bracelet and saw that the brass heart in the center had what looked like tarnish stains... Mind you it was brand new and never worn. I attempted to clean it myself with a JA jewelry cloth with no success. I took it to my local JA store and left it to be cleaned. When I went to pick it up it was tarnished again when the associate took it out of the bag. The store manager was kind enough to replace the charm with a new one but once again the same issue with the center piece of the heart. It's tarnished and hasn't even been worn... Trying to clean it does not do any good. I love this design and fell in love as soon as I saw it but unfortunately the quality of the metal is horrible. Not quite sure what else can be done but I am going to see if the manager at the local store can send feedback to JA headquarters... Maybe they can help in some way.
- Hi Roxanne, we're sorry to see this! Bronze can naturally react to various elements in its environment, but our new and improved polishing cloths should help clean it! We will also be sure to pass along your feedback. - James Avery Team