Sharp Clasp issue
I received this as a Christmas gift. Store unknown. The metal clasp is very sharp and catches and pulls on fabrics. Can it be fixed? I do not have a receipt as it was a gift.
- Hi Debbie, we're sorry to hear this! Please take the bracelet to your local James Avery store and they can see what we might be able to do! - James Avery Team
It’s pretty, but ...
I received this dainty infinity bracelet for Christmas from my fiancé. It’s one of our favorite symbols. I’ve worn it since Christmas and it is tarnishing. I really can’t understand except it’s just poor, “cheap” quality. It’s our first JA purchase. Doesn’t leave a positive feel.
- Hi Rhonda, sterling silver will naturally tarnish when exposed to various chemicals in its environment. Our polishing cloths will remove the tarnish and restore your jewelry to its silver color. Please also feel free to bring you bracelet to your local James Avery store for a complimentary cleaning! - James Avery Team
This piece is absolutely beautiful, i wear mine everyday. I was kind of hesitant at first but it’s made very well and is so dainty and unique. It’s a must have!
Beautiful but disappointed
I love all things infinity so I had to have this bracelet. It’s so feminine and pretty but it tarnished within two days of wearing it. I’ve never had a piece from JA do that. I’m no where close to a store either so I cannot get it cleaned or looked at.