Necklace has no weight
I'm so disappointed, I can't return this anymore, I know customer service can't help. The stock imagine is misleading, the moon is not weighted whatsoever. The weight of the James Avery logo tag weighs more than the moon and star so after 10 minutes your necklace is guaranteed to be backwards. I'm hoping if I cut off the excess chain it will stop flipping over.... This was a gift and I feel bad but I just have to get something else
- Hi Cathy! If you haven't already, please reach out to our customer service at email@example.com or bit.ly/LiveChatJA so they can see what we might be able to do! - James Avery Team
So cute and heartbreaking
I love the look of this design and expected it to be the same quality as my other J.A. pieces. I am sad to report that this design is not executed well. It is too thin. The moon never stays at my throat because it is too light. The James Avery tag is heavier and wiggles to the front. It is too expensive for the quality. I wish the designers would take this one back and make it the quality that we know and love. This feels disposable and cheap. Please do it right y'all.
- Hi Marilyn, thank you so much for your feedback, we'll be sure to pass it along! - James Avery Team
I love this necklace with the option to have three different lengths. It's the perfect size to always have a delicate reminder around your neck.
Thin and small
I was so excited to buy this necklace because I love the Star and the moon but it’s tooo thin and small beyond delicate can james avery make thicker chains and items please
- Hi Jessica, thank you for your feedback on this necklace, we will be sure to pass it along! - James Avery Team
It’s cute but it’s not worth the price at all! This necklace should only be like $55
Small & Thin
Loved this necklace. My son bought it for me for Christmas this year. But, it is very thin and small. In the picture, it looks like it is a longer, thicker chain. Very delicate. It's cute, but not worth the price.
- We're sorry to hear you're not completely satisfied with your necklace! We'll be sure to pass along your feedback and please see our returns and exchanges policy if you'd like to find something you're happier with! - James Avery Team
Beautiful, but small.
Beautiful necklace as pictured. But it's allot smaller and thinner compared to previous necklaces of similar design/cost (heart and arrow for example). The thin design makes it hard to lay correctly.
- Hi Amy, thank you for taking the time to give us your feedback! We will be sure to pass it along to our team. - James Avery Team
My husband bought me this beautiful piece and it’s perfect 🖤😛
I love james Avery , and for that im going to be completely honest! . I Really loved the design so i went to check it out , The necklace is too thin. And it only comes in one size . Im pretty thin so i had no problem, with it would be really nice if it was made for everyone. Also for almost 100 bucks I don’t think it worth the price . :( Such cute design not to be able to be worn .
- Hi Elizabeth, we're sorry you're not completely satisfied with this necklace! We'll be sure to pass along your feedback to our team! - James Avery Team
This necklace is such a cute concept, but it wasn't crafted well. The moon doesn't weigh enough for the necklace to hang as pictured. It is also very delicate - so much so that I question the $97 price tag.
- We're sorry to hear you're not completely satisfied with this necklace! Please take a look at our returns and exchanges policy and feel free to contact our customer service at 800-283-1770 if you have any additional questions. We will also be sure to pass along your feedback! - James Avery Team