I received this charm in September for my birthday from my nieces and by mid October the "tía" piece had broke off and lost.
Hi Gracie! We’re sorry to hear you’re not completely satisfied with this charm! We will be sure to pass along your feedback. Please bring the piece to your local James Avery store for them to look at or reach out to our Customer Service at firstname.lastname@example.org to see what we might be able to do!
from Andrea y Gaby