At this point I’m wondering whether or not I should buy a subscription for these chains because mine has broken again for the second time. It’s ridiculous to spend the amount of money I did for this James Avery chain and charm for it to just break so easily. The necklace got caught on a loose thread on my shirt and snapped with ease as I tried to detach it. I’m not a normal customer who will brush this off and I am going to let everyone I know for the foreseeable future about flimsy/poor quality James Avery products. Now my charm that my mother paid a lot of money for is missing because it fell off of the broken chain. It was very sentimental to me since I received it as a gift from her. I really don’t want to go buy another chain again and now another charm. Really unsatisfied customer here and not sure if I will return for more jewelry unless James Avery does something about this. My attached image below is of course of only the broken chain since my charm is now missing.
- Hi Bradley, we're sorry to see this! Please take the chain to your local James Avery store or call our customer service at 800-283-1770 and they can see what we might be able to do. We will also be sure to pass along your feedback to our team! - James Avery Team