The ring allows the charm to easily slip off and come off. My son had this for under a month and the Texas Tech charm came off due to the way the ring is designed. So very disappointing considering the price of the item.
Hi Debra! We’re sorry to hear you’re not completely satisfied with this key chain! We will be sure to pass along your feedback. Please bring the piece to your local James Avery store for them to look at or reach out to our Customer Service at firstname.lastname@example.org to see what we might be able to do!