Order Online Pick-up at Store
How it works:
Buy something you love online
and select Pick-up in store.
Select a store to tell us
where you'll pick it up.
When you get an email saying
your order is ready to pick up,
go to the store you selected.
Look for this sign and
pick up your order.
Frequently Asked Questions
Can someone else pick-up my order (friends or family)?
Yes. Simply forward your order confirmation email to the person picking up the item and have them bring a printed or electronic copy. He or she will be required to present the printed or electronic copy of this email to pick-up the order as well as a government issued ID.
How long will you hold my order?
Your order will be held up to 7 days for pick-up at which point your order will be cancelled. At this point no further action is required on your part. You will not be charged until your order has been picked up.
If an item is not available at my preferred location, can I select multiple stores for the same order?
No, the process for checking to see if the inventory is available only checks one unique store. However, you can simply change the pick-up store location to another store to see if all the items are available at that alternative location.
Can I split the items on my order and pick-up the ones that are available at my preferred store and have the remaining items shipped to my home or a gift recipient?
No, we are unable to split shipments for store pick-up and ship to single or multiple addresses at this time.
Will I be able to look at the items when I get to the store?
Yes, we will be happy to show them to you when you pick them up if you wish.
What are the store hours?
Visit www.jamesavery.com/store_locations for a complete listing of all our stores and their hours.
What if I placed an order for order online and pick-up in your store after the store was closed?
Your order will be packed and ready for pick-up the next day the store is open for business. We will send you an email as soon as it is ready.
What happens if there is a problem with my order?
If for some reason the store is unable to service your request, within 4 business hours you will receive an email from one of our Customer Service representatives informing you of the issue and how you would like to disposition your order.
How do I cancel or return my purchase?
To cancel an order placed for pick-up in store, contact our Customer Service Department for assistance at 1-800-283-1770 Monday through Friday 8 a.m. to 8 p.m. Central Time and Saturday 9 a.m. to 5 p.m.
Still have questions?
For further questions, or if you want to find out about the status of an order, please call our Customer Service Department at 1-800-283-1770, 8 a.m. to 8 p.m. Monday thought Friday, and from 9 a.m. to 5 p.m. Saturday, Central Time.