Care & Cleaning Information

Care & Cleaning Information

Care and Cleaning Information

Cleaning And Polishing Your Jewelry

Polishing jewelry pieces regularly will take care of most tarnishing and cleaning problems, and help reduce the chance of skin irritation.

Our polishing cloth is double-layered to assist with the cleaning and polishing of your sterling silver, 14K gold, 18K gold, bronze, copper, stainless steel, brass, palladium and platinum jewelry.

Start by polishing jewelry with the interior layer of cloth.
It is specially treated to polish your jewelry and enhance shine. Avoid over-polishing as it can remove details and potentially cause your jewelry to lose designed oxidation and patina on bronze.

Then use the outside layer of cloth to wipe/buff the jewelry.
Buff your jewelry using the outside layer to remove any remaining dirt or tarnish and give your jewelry a clean, shiny finish.

For best results: Store in a sealed plastic bag and follow directions above. Do not wash. Keep this cloth away from flames.

WARNING: This should not be used to clean pearls, gemstones, 24K gold or leather products.

SPECIAL INSTRUCTIONS

How to Clean Ceramic

Jewelry designs incorporating sterling silver and ceramic can be cleaned in an ultrasonic bath, or visit our retail stores for professional assistance.

How to Clean Doublet & Triplet Gemstones

Due to the unique way doublet and triplet jewelry is produced, special care is advised. Avoid chemicals, cosmetics and ultrasonic cleaners as well as contact with water, soap, steam and extreme humidity. Wipe the stone with a soft cloth to clean. If you are reluctant to clean James Avery doublets and triplets, bring them to us. We can evaluate and professionally clean them for you.

How to Clean Avery Art Glass

Remove your Avery Art Glass jewelry during vigorous physical activity and avoid contact with chlorinated water, harsh chemicals, or perfumes. Store your jewelry separately in our soft flannel bags for added protection. Clean the art glass beads using a soft brush and a mild solution of lukewarm, soapy water. The sterling may be cleaned using our polishing cloth, or visit our retail stores for assistance.

Oxidation

Due to the natural variations of hand finished products, the degree of oxidation and resulting darkness will vary from piece to piece. Reasonable variations are to be expected and contribute to the uniqueness and hand finished quality of each piece of oxidized James Avery jewelry. Over time, normal wear or polishing can diminish or remove the level of oxidation. For a reasonable service charge, your valued piece may be re-oxidized to restore this finish. Ultrasonic cleaners and chemical dips should be avoided. If you are reluctant to clean James Avery oxidized pieces, bring them to us. We can evaluate and professionally clean them for you.

BRACELETS

Linked Styles

Designs with moveable parts will require maintenance over time due to the metal friction (metal rubbing against metal) that occurs during normal wear. Periodically checking the loops connecting the links will help prevent accidental loss. Constant or daily wear will greatly accelerate the need for rebuilding worn links. We suggest you remove your bracelet when participating in vigorous physical activities.

Cuff And Hook-On Styles

Cuff and hook-on bracelets should fit comfortably on your wrist without the need to bend or reshape to put on or remove. These types of bracelets should be slipped on from the narrow side of your wrist. Drastically bending or reshaping these style bracelets can cause the wire to weaken and break.

EARRINGS

Posts

Sometimes the backs of ear posts are hard to slip on. If you experience this problem, bring your James Avery ear posts to one of our stores. We will be happy to adjust them so that the backs will slide on easily, but be tight enough to keep your earring secure. If you do lose an earring designed by James Avery, remember to simply take the remaining earring to one of our stores. If it is a piece in our current active line, you can purchase another pair for one half the cost of the new pair, plus the remaining earring. Diamond earrings are not covered under this policy.

Ear Hooks

The wire used on dangling earrings is lightweight in order for earrings to be put on and taken off easily. This causes the wire to be somewhat soft, so a gentle touch is necessary. To avoid stress and/or breakage, take care to bend the wire as little as possible. If one does break, it can be replaced for a small charge.

Added Security for Your Earrings

For additional wearing security, we offer a free set of “twist on” hypoallergenic clear rubber backs with every pair of James Avery ear hooks. If you misplace your rubber earring backs or need additional sets please visit any James Avery store for complimentary replacements. Or you may order by telephone for the cost of shipping, or inclusion at no charge, in an order with other James Avery product. As another option, sterling silver and 14K gold ear posts are also available and sold separately at all James Avery retail stores; or by telephone at 1-800-283-1770.

CHAINS & LEATHER CORDS

Chains

Chains should always be strong enough to support the charm or pendant worn on them. Otherwise, the chain will stretch and may eventually break. Sleeping with chains on can also cause them to weaken and break.


If your chain gets caught on something, try not to jerk away. Untangle yourself gently and use a straight pin to remove knots in the chain. Regular, professional inspections help keep chains in top condition.

Leather

The natural beauty of leather is enhanced by subtle differences in color, grain and texture. Over time leather will age and darken giving it a rich patina. Our leather jewelry will provide you with extended wear and enjoyment if you follow a few basic care and cleaning suggestions.


To keep your leather jewelry looking its best, we recommend that you remove it when swimming or bathing in a pool or hot tub with chlorinated water; and when using any harsh chemicals, lotions or perfumes. Remove when engaged in strenuous activities as leather may absorb perspiration. Avoid contact with liquids, chemical dips, or aerosols which could cause discoloration or damage to leather. Store your leather jewelry separately in our soft flannel bags for added protection. As leather is worn it has a natural tendency to give, and will stretch, especially if exposed to moisture. Should your leather jewelry need adjustment, visit one of our retail stores or call us at 1-800-283-1770. We will advise you of any applicable Product Care fee. Replacement leather cords are also available. Ask one of our sales associates about our selection of leather cord styles, colors, and pricing.

There are several top quality leather cleaning products available in the marketplace that will help to keep your leather in prime condition. A pendant or charm that is attached to a leather cord may be cleaned using a James Avery polishing cloth, or you may bring it to one of our retail stores for a complimentary cleaning.