Customer Ratings and Reviews Terms of Use

Customer Ratings and Reviews Terms of Use

James Avery Craftsman, Inc., (“James Avery”) encourages and appreciates honest reviews about our products and your experience with our company. These “Terms of Use” govern your conduct associated with the Customer Ratings and Reviews service offered by James Avery Craftsman, Inc. on our website and on social media platforms (the "CRR Service"). To the extent of any conflict between James Avery Craftsman, Inc.'s Privacy Policy, Website Terms of Use and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. These Terms of Use will be updated periodically (see date of latest update above). It is your responsibility to review the Terms of Use to determine whether they have changed since your last review.


Occasionally, James Avery may run “sweepstakes” in connection with the CRR Service, wherein certain submissions may entitle the author to an entry into the sweepstakes. The content of any such submission is at your full discretion and in no way increases the likelihood that you will, or will not, win any particular promotion or receive any prize. Entry into any such sweepstakes is not consideration or compensation for any submission. If you believe you have been compensated in any way for participating in the CRR Service, you must disclose such compensation as part of your submission.

By submitting any content to James Avery, you represent and warrant that:

  • You are the sole author and owner of the intellectual property rights thereto;
  • All "moral rights" that you may have in such content have been voluntarily waived by you;
  • All content that you post is accurate;
  • You are at least 18 years old;
  • If you are an employee of James Avery, or you are an employee of a retailer of any products of James Avery, you have disclosed this connection in your review;
  • You have not and are not entitled to receive any form of compensation in connection with your submission;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity

You further agree and warrant that you shall not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • That is confidential or private information;
  • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • That is, or may reasonably be considered to be, abusive, obscene, vulgar, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • For which you were compensated or granted any consideration by any third party;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • That contains any computer viruses, worms or other potentially damaging computer programs or files;
  • That is advertising or promotional material, including any “junk mail”, “spam”, or any other similar solicitation; or
  • That references by name, or that impersonates, a James Avery employee, another user, customer, person or company

YOU AGREE TO INDEMNIFY AND HOLD JAMES AVERY HARMLESS (including its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers) from all claims, demands, and damages (direct and indirect) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of (1) a breach of your representations and warranties set forth above, (2) your violation of any law or the rights of a third party, (3) your use of, or inability to use, the review submission form or process, or any related website, and (4) your failure to comply with any of the terms herein.  

For any content that you submit, you grant James Avery a perpetual, irrevocable, royalty-free, transferable, non-exclusive right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. 

All content that you submit may be used at James Avery's sole discretion without notice, compensation, or other obligation to you or any other person. James Avery reserves the right (but has no obligation) to change, condense or delete any submitted content on James Avery's website or on social media platforms that James Avery deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. James Avery does not guarantee that you will have any recourse through James Avery or social media platforms to edit or delete any content you have submitted. Ratings and written comments submitted on our website are generally posted within two to four business days. James Avery reserves the right to remove or to refuse to post any submission for any reason consistent with applicable laws. You acknowledge that you, not James Avery, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of James Avery, its representatives, or its third-party service providers. THE CRR SERVICE IS MADE AVAILABLE TO YOU “AS IS” AND JAMES AVERY DOES NOT WARRANT THAT THE SERVICE WILL BE FREE OF DEFECTS. 

By submitting your email address in connection with your rating and review, you agree that James Avery and its third-party service providers may use your email address to contact you about the status of your review and other administrative purposes. James Avery may share your content (along with identifying information) with our third-party service providers and may use such information in any manner consistent with our Privacy Policy