Frequently Asked Questions
ABOUT OUR JEWELRY
Are James Avery ear posts hypoallergenic?
All James Avery ear posts and ear wires on sterling silver earrings are made of nickel-free sterling silver, the same alloy used in our sterling silver jewelry. People who are not sensitive to silver or copper should not experience any allergic reaction.
Is James Avery jewelry priced and sold by the metal weight of the design?
James Avery jewelry is priced based on the intrinsic and artistic value of the design and the labor to create the design, as well as the metal content. Due to various jewelry making techniques such as casting, cutting, finishing and polishing, the weight of each individual piece will vary slightly. For additional information regarding the approximate weight range of a particular item, please contact Customer Service.
ABOUT OUR AVERY COLLECTION HANDBAGS
Where can I find an Avery Collection handbag?In the Houston area, they are available at our new Discovery Center and Store located at The Market at Crenshaw in Pasadena. In San Antonio, they will be available at our new Discovery Center and Store located at Huebner Oaks. Store opens on Friday, November 16, 2018.
Why are your handbags only available in two stores?We wanted to run a limited to test to understand whether our Customers are interested in handbags from James Avery. If we find that you do like our handbags, we plan to roll them out to additional stores and to JamesAvery.com in the future.
Did James Avery Artisan Jewelry make the handbags?Our designers at James Avery designed the handbags, sourced the leather from a family-owned tannery in Italy and had them sewn for us by a company in in the U.S.A. The hardware (buckles, decorative snaps and finders) were designed and made by our designers and manufactured in the Texas Hill Country with the rest of our jewelry.
Is the hardware sterling silver?No, sterling silver and leather don’t always work well together and the sterling will tarnish quicker and can damage the leather finish. We made our hardware of bronze, then added a nickel plating specifically designed to have a similar finish to our jewelry.
Why is James Avery making handbags?We added men's leather wallets two years ago, and they have been well received by our Customers. Adding handbags felt like the right next step, but we value our Customers' input which is why we are running a limited test.
How do I clean my Avery Handbag?Keep the outside of your handbag dry and avoid harsh chemical cleaners. The inside of the bags are water resistant and can be cleaned with a damp cloth.
Do the handbags come with a warranty?Yes, see full warranty.
Are the Avery Handbags 100% leather?Yes, with the exception of the inside of some of our bags where we have added a protective backing to the leather, to make the inside of the bags water-resistant in case you spill makeup, water or something else inside your bags. You can then just wipe with a damp cloth and your bag is clean. All of the rest of our handbags are made of our Signature Leather: a premium quality leather vegetable tanned and dyed with color derived from a variety of tree barks. You will notice some variations in color and texture – it's the result of this traditional, artisanal process
Can I return or exchange my Avery Handbag?See our Returns and Exchanges Policy.
Can I order a Handbag online?We're sorry, but this is a limited test only in the two stores mentioned above and not available on JamesAvery.com at this time. Handbag Care and Warranty Information
What can I do if I lose one earring?
We know it's frustrating to lose a favorite earring. But don't worry, we can help.
Our Earring Replacement Process has two simple steps:
- Return your remaining earring.
- Purchase a new pair of earrings for one-half of the current price.
I have selected several charms that I would like to have soldered on a charm bracelet. What do you charge for this service?
We are happy to solder James Avery charms for you. First-time solders of our charms are complimentary. To have a James Avery charm moved or re-soldered, there is a $5.00 charge for each sterling solder and a $10.00 charge for each 14K gold solder. If you need several charms soldered to one item, please specify the location and spacing you would like for each of the charms.
I’m not sure of my ring size. How can I find out what size I wear?
The width of the band is an important factor to consider when measuring for a ring. Generally, a tapered ring will fit your normal ring size while a ring with a band ¼" or wider requires a half size larger. All James Avery rings are available in full and half sizes. For your convenience, download our printable Ring Size Guide or contact Customer Service to order a free set of sizing rings.
CARE & CLEANING
How do I properly clean and care for my James Avery purchase?
Polishing jewelry regularly will take care of most tarnishing and cleaning problems and help reduce the chance of skin irritation. We recommend a lint-free polishing cloth which we have available. If your jewelry needs a little more attention than gentle polishing, use a mild detergent and warm water with a soft brush. Avoid the use of harsh chemical dips and only allow a professional jeweler to clean your jewelry. Gemstones and pearls require special care, so we recommend they be professionally cleaned as well. To learn more, see our Care and Cleaning Guide.
How should I properly store my jewelry?
To minimize the chance of scratches, separate your jewelry into a compartmentalized box, and store it in one of our soft flannel pouches.
Why does my jewelry sometimes leave a black residue on my clothing or skin?
Certain types of cosmetics contain chemicals that can abrade your jewelry, causing a sort of metallic dust. This metallic dust often appears black and can cause smudges on your skin or clothing. To avoid this problem, put on your jewelry after applying your cosmetics.
Black smudges may also be caused by corrosion due to perspiration, exposure to salts and exposure to hydrogen sulfide gas (present in polluted air, some www.jamesavery.comdstuffs and industrial chemicals). To avoid these smudges, we recommend that you do not wear your jewelry while handling chemicals or products containing sulfur, and gently polish your jewelry often to remove tarnish.
Why do I occasionally have skin irritation when wearing my ring?
Some people occasionally experience a burning, itching and/or redness, usually on the skin beneath rings. This condition may be due to the build-up of soaps, detergents, waxes, and/or creams, which also cause a dulling film on your jewelry. To avoid skin irritation and to keep your jewelry bright, do not wear your rings when using cleaning products or lotions, and clean your rings frequently.
I saw an item I wanted in last year’s catalog, but now I can’t find it in the current catalog. Is it still possible to order this item?
Yes, if it is still in our active line. We have limited space in our catalogs and we try to highlight new items introduced in our line plus many of our best selling items. All items in our active line may be viewed online. Prices are subject to change without notice. Please contact Customer Service if you have any questions.
I placed my order yesterday, but today I found another item I want to add to my order. What should I do?
Once an order is completed, the next order is treated as a totally separate order. Another order will have to be placed. If the item(s) are in stock, we will ship within 24 hours.
Do you have James Avery gift cards?
Yes, we have gift cards available and you may order our gift cards in predetermined amounts. You may order a James Avery gift card online, in-store or by calling Customer Service.
How do I check the balance of my gift card?
You may check the balance of your gift card online or contact Customer Service for further assistance.
I am purchasing a gift online. Do you have gift packaging?
We will enclose the jewelry you select in a protective flannel pouch inside our signature James Avery coral box. Your gift is then placed inside a coral organza bag for gift presentation. If you wish, we will add your personal message on an enclosed card. These services are complimentary, of course. At James Avery we want to make your gift giving as special --- and as easy --- as we can.
I have a relative in the Armed Forces. Can you ship to them?
Yes, we can ship by standard delivery service to APO/FPO addresses. Charges vary and we are prohibited from shipping to some foreign countries.
Do you offer franchises or wholesale dealerships?
No, we do not offer franchises or wholesale dealerships. All James Avery retail stores are company owned and operated.
Who do I contact about job opportunities?
May people see the place where your jewelry is made?
Yes! We welcome visitors at our Kerrville Retail Store and Visitor's Center, where you may view various videos about the company, design inspirations and how our jewelry is made. Visit during our regular retail store hours Monday through Saturday 9:00 a.m. and 6:00 p.m., and Sundays 12:00 p.m. to 6:00 p.m.
RETURNS & EXCHANGES
What is the James Avery Guarantee of satisfaction?
Each piece of James Avery jewelry in our current line is guaranteed to satisfy you in every way. If for any reason an item in our current line does not meet your full expectations, just return it in new condition with proof of purchase within 60 days for a refund, exchange, or James Avery gift card. After 60 days, or without proof of purchase, items in our current line that are in new condition are eligible for exchange or a James Avery gift card only. Please note: special Made-to-Order and engraved items are non-returnable.
Can I return, exchange, or have an item refurbished?
Yes, as long as it complies with our guarantee. For all returns, exchanges, and product care services we recommend you ship your merchandise using UPS, FedEx or U.S. Mail. Additional shipping charges are required to process your exchange. Please insure all items for the full retail price. If you are returning an item for credit or exchange, please include your credit card number and expiration date to enable us to process your request promptly. We offer minor alterations on most of our items, refurbishing and sizing at a reasonable fee.For UPS and FedEx Delivery:
145 Avery Road N
Kerrville, Texas 78028
For U.S. Mail:
P.O. Box 291367
Kerrville, Texas 78029-1367
As a way of expressing our gratitude to the women and men who serve, or have served, our country and its citizens, we are pleased to offer a 10% in-store discount to all service members (both active and retired), first responders and their spouses and dependents. Simply bring a valid ID mentioned in the list below and present it when making an in-store purchase.*
- Veteran's Identification Card (VIC)
- Veteran Health Identification Card (VHIC)
- Common Access Card
- Uniformed Services Identification Card Active Duty
- State Driver's License and/or Identification with veteran's designation
- Police/Sherriff/State Trooper badge or ID card
- Firefighter badge or ID card
- EMT/Paramedic badge or ID card
*Both the Military and First Responder Discounts are established for personal purchases and cannot be used for previous sales or the purchase of gift cards or services including engraving. Only one of these discounts may be applied and it cannot be used with any other offer, coupon, promotion or discount. This offer is currently not available on JamesAvery.com. We reserve the right to cancel or modify this program at any time at our sole discretion or to discontinue an individual’s discount based on evidence of misuse. US armed forces include active and reserve members of the US Army, US Navy, US Air Force, US Marine Corps, US Coast Guard and the National Guard. Veteran includes all individuals who are retired from the US armed forces or who have received an honorable, under honorable condition, or general discharge. First responders include police officers, sheriffs and deputies, state troopers, firefighters (paid and volunteer), and emergency medical service personnel.