Press Release Fraudulent Online Ads

Press Release

Fraudulent online ads claim to sell discounted James Avery Artisan Jewelry

June 20, 2018
James Avery Artisan Jewelry warns that fake social media ads are appearing in customer feeds throughout Facebook and Instagram this week.

KERRVILLE, TEXAS – James Avery Artisan Jewelry warns that fake social media ads are appearing in customer feeds throughout Facebook and Instagram this week. The ads feature original company imagery in an attempt to lead customers to fraudulent websites offering coupons and deep discounts on James Avery jewelry.

“Our authentic James Avery designs can only be purchased at non-discounted prices at James Avery retail stores, select Dillard’s locations and online at secure sites JamesAvery.com and Dillards.com,” said James Avery Chief Operating Officer John McCullough.

It is believed that the fraudulent sites are attempting to obtain personal and credit card information with no intent to ship any jewelry. The official James Avery website is secure and the web address is preceded by “https” in the web browser address bar.

“We appreciate our customers’ patience during this time,” said McCullough. “We urge anyone concerned about the authenticity of a recent online purchase to contact Customer Service.”

Suspicious ads or websites claiming to offer discounts or coupons on James Avery jewelry can be reported to riskmanagement@jamesavery.com. You can also call Customer Service at (800) 283-1770.

About James Avery Artisan Jewelry®– James Avery is a vertically integrated, family-owned company located in the heart of the Texas Hill Country. We offer finely crafted jewelry designs for men and women in sterling silver, 14K and 18K gold, gemstones and leather wallets – designed by our own skilled artisans in Kerrville, Texas. We are a multi-channel retailer with 81 James Avery stores in five states. Our jewelry is also available in more than 215 Dillard’s stores in Texas and in 28 additional states; and nationwide through JamesAvery.com. James Avery crafts jewelry in four Texas workshops— one each in Comfort, Fredericksburg, Hondo and Kerrville. For more information, visit JamesAvery.com or facebook.com/JamesAvery.